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Instant Housecall

 

Members receive 30% off Instant Housecall on-demand remote support

CIPS members get 30% off Instant Housecall On-Demand Remote Support Software. Deliver remote support to customers over the Web without having to configure customer firewalls and routers.
 
Since the beginning of software training and troubleshooting, phone and e-mail support sessions have been a source of frustration for everyone: customers, support staff, and executives alike. The cost of on-site visits is often prohibitive; and time spent troubleshooting over the phone and e-mail can usually be better spent moving business forward.

Enter Instant Housecall.  Instant Housecall is a Web-based remote support solution that lets you take control of customer's PCs securely and quickly over the web.

Unlike "remote control" products like PC Anywhere and Remote Desktop, Instant Housecall bills itself a "remote support" solution. It lets technicians gain temporary remote access to a customer's PC on an invitation-only basis through firewalls and routers with no configuration.

Since companies don't have to make prior on-site visits to install software or configure hardware, costs are reduced, resources are freed up, and customers get timely service that lets them learn while problem resolution takes place in real-time.  Since sessions don't have to be scheduled or pre-arranged, companies can add web links to connect customers to a live technician right over the Web.

It's a win-win proposition: customers get fast and accurate problem resolution. Technicians have a tool that empowers them to see what's happening first-hand. And executives, always watching the bottom-line, realize labour and savings on travel costs, and increased customer satisfaction.

Instant Housecall has all of the features that you expect: instant messaging, file transfer, and SSL encryption, to name a few. But Instant Housecall sets itself apart with its specialized features:

  • reboot into safe mode and automatically reconnect;
  • allows customers to wait for technicians to sign-in ;
  • automatic referrals to team members and delegates;
  • session history and notes; and
  • the ability, out-of-the-box, to integrate with any web store for on-line payment.

A full list of features can be viewed here.

Because of its pricing model, companies give unlimited copies of Instant Housecall to their customers for free, and pay only for the hosting.

As an exclusive member benefit, CIPS members get a 30% discount on any Instant Housecall subscription.
For more information on Instant Housecall, visit http://www.instanthousecall.com/, or call (416) 871-4725.

 

 

"Instant Housecall has made a huge difference in the way we do business.  Now we have a larger market without ever having to leave the office."

Ray Atri
Owner
Robust Computers

"Instant Housecall is the perfect solution for any business looking to reduce costs, accelerate problem r