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Whitepaper: Journal of Digital Banking, Spring 2020 Edition (Featured Article)


Featured Article from Appian, a CIPS Corporate Partner

Excerpt: Innovation, insight and trust: Customer experience excellence delivered responsibly in a digital world


By Mike Heffner and Guy Mettrick


The Journal of Digital Banking is the major professional journal publishing in-depth, peer-reviewed articles and case studies on FinTech innovation, digital disruption and how to develop a profitable, customer-focused digital banking strategy – specifically by using technology and automation to deliver efficient, secure and seamless customer experiences with lower operating costs.


Appian’s own Mike Heffner and Guy Mettrick were asked to contribute this important article.


Read this article to learn the benefits of low-code in financial services:

  • Simplify the process of building and deploying applications while reducing the time it takes to do so.
  • Unify data, promising a single source of truth and providing employees with the right information at the right time.
  • Provide rigorous security standards and compliance.
  • Enable business and IT to work together, aligning their priorities towards one goal: making the customer successful.


Read Article


CIPS Corporate Partners

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