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Featured Whitepaper: 5 tech trends redefining the customer experience

via IT World Canada

5 tech trends redefining the customer experience


Technology is at the core of the contact centre, and the key trends of 2016 revolve around the ways that great tech and great customer engagement go hand-in-hand. Learn what topics analysts and thought leaders predict will drive contact centres in the years to come and how to adapt your strategy to the newest customer demands. 

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