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CIPS MB Winnipeg April 7th Luncheon: "Mapping IT Services to Business Activities"
Thu, 04/07/2016
Event Location: 
Registration:  11:30 A.M.
Lunch:  11:45 A.M.
Presentation:  12:00 A.M.
Topic: Mapping IT Services to Business Activities
For several years the focus has been on having an IT Service Catalogue.  Dwight and his colleagues have learned through experience that defining and mapping IT services and components to business activities and outcomes is even more important and can be done as a forerunner to an IT catalogue. 
IT may think and communicate technology terms whereas the business customers on the other hand are only focused on the outcomes they are trying to achieve.  They find this IT talk boring or worse, they don't understand any of it.  This presentation will discuss the following concepts:
  • Mapping IT services to Business outcomes
  • How to link IT services to IT assets and components and why IT needs to care
  • How this IT Service Map enables both the IT service Catalog and the CMDB (configuration mgt. database)
  • Benefits such as being able to get the metrics IT needs and 
  • How this creates a different discussion about IT costs and investments
Speaker: Dwight Kayto
Dwight Kayto is one of the industry's leading ITIL and ITSM authorities. With over 35 years in the business his certifications include Service Manager, ITIL Expert, all other ITIL certificates as well as PMP, Cobit and ISO/IEC20000.  Perhaps more importantly he has successfully delivered over 60 projects and is an accomplished consultant and speaker.

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