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CIPS SK Regina March 11th Luncheon: "Selecting an IT Service Management Tool – all that glitters is not gold"
Wed, 03/11/2015
Event Location: 

Presenters:    Dwght Kayto & Geoff Cole

Title:               Selecting an IT Service Management Tool – all that glitters is not gold

Date:               Wednesday, March 11, 2015

Venue             Delta Regina, Trentino Room

Time:              11:30 - 1:15pm


Presentation Description

With an overwhelming number of tools available to manage critical IT work processes, it is important to start with the end in mind.  This presentation will provide a high level overview of how to select a tool, what to look for and, most importantly, where to start.

Speakers'  Biography

Dwight Kayto (PMP Fellow ITSM) has over 20 years experience in the ITSM industry and has delivered more than 50 ITSM projects. Dwight holds all ITIL certifications and is a certified ITIL expert.  His company, Art of Change, is Saskatchewan’s only accredited ITIL training company.

Geoff Cole is Director of IT Operations at SIGA.  Geoff has worked at SIGA for 10 years in a variety of roles and currently oversees the areas of Service Desk and Technical Operations. Geoff is trained in ITIL and ISO 20000.

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