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Saskatoon Luncheon (Oct. 17th): "Identifying and Mapping IT Services"
Wed, 10/17/2012
Event Location: 


Presenter:     Dwight Kayto PMP, (Fellow) FSMCM

Title:             Identifying and Mapping IT Services

Date:            Wednesday, October, 17th, 2012

Venue:          Four Points by Sheraton, 103 Stonebridge Boulevard


Register at:

Registration deadline: Friday, October 12, 2012


Presentation Overview

For IT personnel, it is easy to identify with the technology we support.  Business people however want services or at least the capabilities that IT Services provide for them. In order to connect both views we need to map IT services to the business processes they support and to the underlying technology.  IT is a business (or business unit) and understanding our service in business terms is critical to our success and that of the businesses we support.

This lunch hour workshop will provide hands on exposure to these concepts and show the techniques involved to:

  •   Identify business processes
  •   Identify, name and categorize IT services that support the  business processes
  •  Map the IT services to the underlying technology, applications and processes

During the workshop participants will learn to use a template to map out a service. The presenter will also describe the many uses of the service map and some of the pitfalls to avoid.


Speaker Biography

 Dwight Kayto ITIL Expert, PMP and ITSM Fellow, has extensive experience in ITIL and ITSM, successfully completing more than 50 projects.  Over the last few years he has developed service maps for more than a dozen clients across N. America with IT departments ranging in size from 3 people to several thousand.  This shows the scalability and applicability this has to all IT organizations.  Dwight is also an accredited ITIL trainer having taught every course in ITIL V2 and V3.       


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