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Regina Luncheon: "Maintaining Client Trust"
Wed, 06/20/2012
Event Location: 


Regina Luncheon June 20th, 2012  

in partnership with PMI


Presenter Name:          Dwight Kayto, Art of change

Title of Presentation:     Maintaining Client Trust      

Venue:                         Delta Regina, Trentino room


Register at:

RSVP:                  Friday, June 15, 2012



Presentation Overview Description


How do all of us, as Service Providers, maintain our clients' trust in us and build stronger rela-tionships? How do we increase our value? ITIL has always had business/IT alignment as a core practice. Now ITIL goes farther recognizing that business/IT Integration is required.


This presentation will discuss these topics and show how this can be achieved, which processes are necessary and how this fits within a Service Lifecycle approach to building and maintaining key services and satisfied customers.


Speaker Biography


Dwight is recognized internationally as one of the leading IT Service Management Gurus. He holds the ITIL Expert, ITIL Service Manager and all Intermediate ITIL certifications. He has been a Fellow of the Institute of Service Management since 2005 and is a Fellow in the itSMF Prism credential program.


He has taught every ITIL course and has over 50 ITIL projects to his credit thus possessing a wealth of information about how to adopt and adapt ITIL in real life. 



11:30 am           Registration and buffet lunch

12:00 noon       Introductions & Presentation begins

1:00 - 1:15         Questions & Adjournment



Register at:

RSVP:                  Friday, June 15, 2012



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