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Blog: IQM - inherent quality management

By: Ron Richard, I.S.P., ITCP/IP3P

Greetings everyone,

I’m wondering which one of these 20 draft IQM principles may be most important or matter the most.

  1. Make everyone part of the solution
  2. Ensure a common foundation is adopted, maintained and lived
  3. Build quality in
  4. Safeguard goodness in pursuit of sustainable greatness
  5. Empower all towards top level leadership qualities and total well being
  6. Have a purpose beyond making money
  7. Leverage state of the art technology and accelerate benefits
  8. Be congruent, keep the golden rule, build and restore trust
  9. Apply metrics
  10. Add simplicity
  11. Say when you don’t know and help find the answers, practice lifelong learning and sharing
  12. Be of service to others, actively listen, promote environmental stewardship and social responsibility
  13. Diligently manage finances and risks proactively, test your work and assumptions early and often
  14. Please your customer by delivering on the quality attributes and success factors they feel are important
  15. Develop shared values, give respect and positive energy, show gratitude (a smile and thank you goes a long way)
  16. Think prevention and be compliant with best practices
  17. Integrate, unify, consolidate and automate
  18. Increase fun, enable joy for self and others
  19. Be a confident and humble advocate and catalyst for positive continual improvement globally
  20. Promote professionalism and transparency and increasingly making quality a mindset while removing fear and barriers to innovation and collaboration

 

If you comment on the above, thank you for that. Btw, feel free also to comment on any of the following.

After years devoted to exploring the notion of inherent quality, I drafted a large 400+ page manuscript. I had been sharing parts of it progressively with various individuals along the way. Eventually someone suggested I create a website, so I did (inherentquality.com). On the site I shared a fair amount of content freely, did a blog series on COBIT, and much more. The site had at least a few hundred thousand visitors from various parts of the world before I eventually self published an attempt at a small unique book (you will find mention of it here). One connection that I shared a draft with had provided the following quote for inclusion within the book.

Quality and value are two of the forces that shape as well as are emergent from the architecture of a software-intensive system. Interestingly, these factors—quality and value—appear to be consistent with architectural elegance and simplicity.

My thanks again to Grady for providing the above quote; btw, as an aside, as many may know, Grady is currently developing a major transmedia project on computing. For more information you may want to visit computingthehumanexperience.com to see how the project is coming along (e.g., http://www.eweek.com/c/a/IT-Infrastructure/IBM-Chief-Scientist-to-Launch-TV-Series-on-Computing-340515/) and perhaps to hear what news (e.g., http://computingthehumanexperience.com/?page_id=2026) he hopes to share in 2013 (although I’m unaware if it may include any type of elaboration of why he believes that quality and value appear to be consistent with architectural elegance and simplicity, and what implications that may more so have on the human experience in the future of computing).

Getting back to IQS, the ebook was produced 2010, the first 100 pages are from the book I originally published 2007, pages 101-102 were added in 2010 as part of the ebook, content on InherentQuality.Com has since been archived. From this exploration into the notion of inherent quality, it is one of my assertions that at least it seems important to attempt to manage risks proactively. Perhaps doing so is what matters most?

From a CIPS risk management perspective, a few years ago a task force put together guidelines intended for CIPS members to follow, more information here.

Believing that the task force and its chair did a great job, and were deserving of recognition and thanks from all CIPS members, I decided to contact its chair and the CIPS National Marketing Manager. 

The idea was it may be nice to help with a post that would be about such things as: 

·       Chair’s background and CIPS contributions, leading into a focus on risk management

·       Risk Management Task Force update with mention of results to date and contributors with related link as lead into mention of any future plans perhaps relative to updating materials (as example a post that writes about the current state of CIPS materials and update plans - perhaps relative to ISO 31000, adopted in Canada in 2010 http://www.csa.ca/cm/ca/en/news/article/csa-announces-canadian-adoption-of-iso31000-standard)

·       Key question for readers… here collaborators on the post could potentially determine a question that ideally would provoke discussion with readers

 

Here is what I learned after contacting the CIPS National Staff:

After the completion of the original project of creating the IT Risk Management Practice Guideline, they haven’t been updated since. The former Risk Management Task Force Chair is now retired, the task force no longer exists, and CIPS National does not maintain a risk register with related mitigations.

With all above as a bit of general background, feel free to comment on whether you think the risk management task force should be revived and given an updated mandate.

For example, a mandate that not only is about ensuring guidelines are kept current, but includes a responsibility to develop and maintain an ISO 31000 compliant framework and risk register database for review, approval and action by the CIPS National Board of Directors.

Also, as another potential general item for now, feel free to also comment on whether you believe every person who considers themselves an IT professional (and is now part of a vast field of many different types of specialists), must be able to do the following—given a Pthread program that performs the summation function, rewrite it in Java.

Thanks in advance for your potential comments on anything above. Have a great week everyone.

Ps, with simplicity in mind, thank you all for being of service to others and for all you do to help make quality, value and excellence increasingly intrinsic and pervasive.

 

Ron Richard, I.S.P., ITCP/IP3P

CIPS NL Board member

 

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Comments

Comments welcomed

Greetings,

Does principle 12 matter most? How about number 1 or perhaps 15? Do you have any other comments, perhaps about reviving the Risk Management Task Force and giving it an updated mandate?

How about ideas? Do you have one you’d like to share? For example, anyone think it may be a good idea to establish an IQM Task Force to help mature (refine) the draft IQM principles for adoption by CIPS? Does there need to be a principle called simply Engage, or another called Inspire? Perhaps you think the first four principles should be Clarity, Collaboration, Be Kind, Build Quality In. Perhaps relative to Clarity you could help make the draft principles better or clearer? Perhaps you like them as is, or at least some of them like number 5 or 6.

Whatever your comment, I and others in CIPS welcome reading it.

Thank you for all you do.

Kind regards, Ron

More examples to get you started

For more examples of things you could potentially comment about, see below. Thanks again for all you do. Kind regards, Ron

i) What ratio should be the greatest denominator for CIPS? As example, perhaps the number of IT Professionals who are CIPS members or hold CIPS designations?

ii) What are your comments about or connected to http://www.cips.ca/IT-an-emerging-global-professionOct2012? As an example, put your imagination in focus and consider this related excerpt…

“Whether you came to the IT world from a computer science, commerce, business, accounting, engineering, legal, marketing or some other program name, it would be interesting to hear whether you feel an official global IT profession needs to reach a level where a particular IT professional designation would be listed by employers as preferred or by governments as a requirement to practice.”

Do you think a collaboratively developed set of principles may help the future of IT professionalism? Is it possible to develop a new model, have greater connectedness and unity, and still have diversity whereby many things fit under an umbrella top level structure and small set of professional designations?

Imagine a cloud of acronyms representing the designations, degrees, diplomas, certifications and so on, that are from schools and vendors of different types or levels, and are inherently associated with the specialized needs, knowledge, skills or expertise of today’s IT industry including the many stakeholders of diverse and plentiful IT projects.

Now imagine another cloud that is generally of the same nature, however, for a future time, say perfect vision leap year 2020. How may the two clouds differ? Is the 2020 cloud busier and more complex; or is it less busy and simpler?

As an example relative to cloud computing, will the 2020 cloud have additional certifications, including perhaps a specialized one associated with Relationship Management? What other impacts may this cloud change have on the human experience of computing or on quality and value?

Will the future of IT professionalism in an emerging global IT industry be easier or harder?

If anyone comments on this thought thread, feel free to collaborate further by also providing a link to your view of the two clouds. Thanks again for all you do.

Definitely thought provoking By Brenda Byers I.S.P., ITCP/IP3P

Thanks Ron. Your write up is a great read. Your insight is very welcome and it does make me want to start building a risk register at the next National Board meeting. I really think it would be worth the effort to keep continuous improvement on our minds from a CIPS perspective. Even if we work on 1 or 2 of the highest risk items each year it would help to keep us away from those 'cliffs' we sometimes find ourselves just a bit too close to.

My favorite principles are 3, 11 and 20. But I think if you ask 10 people you would get 10 different combinations. I can't wait to read other comments.

Another potential example to get you started

 

Rural high speed bundles—Think in terms of globalization, and about how Canada seems to need to practice risk management relative to the connectivity speeds that are growing in different parts of the world, and relative to the perceived or very real need to stimulate opportunities for rural communities by ensuring they have cost effective high speed bundles.

As example, many today still use dialup rather than pay more for other solutions that deliver better speed than dialup but are still far from that of a typical high speed bundle solution. Their reasons for suffering with dialup vary of course, for some they simply need to tightly control their expenses, and for others it is about the principle of it all. They are holding out and some are even lobbying for improvements for their community (the present community in which I live in fact has students, professionals and other everyday people who are being left behind because no vendor offers a truly high speed bundled solution).

These rural users of the Internet either have to pay more for what is less than ideal (and in the process put in extra hours while still not being able to do simple things like watch videos on the net easily or smoothly); or they need to travel or move to urban areas to take advantage of better bundles with improved speed. This is hurting rural communities in many ways including not having people to volunteer towards many worthy causes.

Luckily some rural areas have high speed bundles available, however, those that do not could in time become ghost towns while other rural communities thrive or urban centers become over crowded. Rural communities can offer a great quality of life, and believing in the value of professional associations from various perspectives, perhaps CIPS can be an even greater voice than it has been for fast paced sustained improvements from various perspectives including rural economic development and sustainability supported by bundled high speed connectivity solutions.

In any case, you may say these rural folks have another choice, they could simply choose not to use the Internet, however, that is not a real choice, is it? Surely anyone can recognize the benefits the Internet can provide from many perspectives including and not limited to online education or taking advantage of the fact that globalization and the Internet can make all work or business opportunities local. If you are interested in a related paper (Globalization and the rural IT worker) you should be able to get one from Athabasca University. I’d give you a copy but I’m not sure if I have the final submitted version at home, I was going to town before and after work hours to leverage the college’s high speed network when I wrote and submitted it.

Thank you for all you do. Have a great day, Ron

-May 27 2013 Update:

In 2013 because fibre / high speed bundles are not available in my community from organizations like Bell and EastLink, to have something better than dialup, a number of individuals are now paying for satellite Internet through xplornet, and TV through Shaw ( http://www.xplornet.com/ http://shawdirect.ca/english/default.asp ).

Thank You Brenda et al

 

Thank you for the comment Brenda; gratefully, your kind words have touched my heart (which btw is doing very well, and I'm grateful to many for that http://www.cna.nl.ca/news/newsletters/currents-fall2011-winter2012-Web.pdf).

My thanks in advance to any others who may also provide comments.

Kind regards, Ron

ca.linkedin.com/pub/ron-richard/54/590/538

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